FAQ

Residents Frequently Asked Questions

The most frequently asked questions are listed below. Click on the questions to move to the answers.

1) Who is Universal Utilities, Inc.?
2) How is my bill determined?
3) How do I check for a toilet leak?
4) When should I expect my bill?
5) Who do I inform about moving in or out?
6) How can I read my own meter?
7) I’ve been out of town. Why do I still have to pay a bill?
8) Why are the sewer charges higher then my water charges?
9) What is the administration fee?
10) Why is my water bill higher than normal?
11) What is Refuse?
12) How is sewer measured?
13) I have more questions, who do I contact?

1) Who is Universal Utilities, Inc.?

Universal Utilities, Inc. is a third-party billing company that provides meter installation, service, equipment, reading, billing, collections, customer service, and accounting for your property.Back to Top

2) How is my bill determined?
A meter measures water coming into your home through your service line. The amount of water the meter registers between two read dates will be used to calculate your bill. If you have more billing questions, please contact customer service.Back to Top

3) How Do I check for a toilet leak?
We recommend the following steps:

* Clean your toilet. Prepare your toilet for what lies ahead. We don’t want any murky readings.
* Purchase food coloring or dye tabs found at hardware store specifically for this purpose. (Do not use any other types of dye. Stick with the water-friendly stuff.)
* Put the dying agent into toilet tank.
* Wait 15 minutes. Make sure nobody else tries to use the toilet in that time.
* If the dye is in your toilet, you have a leak. If the dye is not in your toilet, then you can celebrate.
*The most common problem is a leaky toilet flap.Back to Top

4) When should I expect my bill?
After your billing cycle is determined, you should expect a bill monthly, bimonthly, or quarterly depending on your billing cycle.Back to Top

5) Who do I inform about moving in or out?
Your property management will notify Universal Utilities during these occurrences. Please contact your property management.Back to Top

6) How can I read my own meter?
The meter is located on the water supply line and your meter head will show a dial of what your consumption reads. This could be read in cubic feet or gallons. There are 748 gallons in 100 cubic feet.Back to Top

7) I’ve been out of town. Why do I still have to pay a bill?
Generally, just like your rent, phone or cable bill, you may still be responsible to pay your water bill on your normal billing schedule, even if the water is off or disconnected. This is typically known as a ready to serve charge.Back to Top

8) Why are the sewer charges higher then my water charges?
As environmental regulations have become more and more stringent over the past few decades, the costs of treating wastewater to required levels have risen substantially. The cost of delivering, treating, and processing for reclaimed purposes is not equal to pumping and treating ground water.Back to Top

9) What is the administration fee?
Unlike many utility companies who charge a large deposit to get your account set up, we charge only a one-time nominal fee to initiate your account set up in our system.Back to Top

10) Why is my water bill higher than normal?
A majority of high water bills are due to toilet leaks. Other things to check for is outside watering or dripping faucets. It is important to determine the correct problem because wasted water results in high charges for the customer. Please review the water conservation tips.Back to Top

11) What is refuse?
Refuse is a charge for trash pickup service.Back to Top

12) How is sewer measured?
Sewer is measured based on water consumption.Back to Top

13) I have more questions, who do I contact?
Universal Utilities office is open Monday through Thursday, 7:15am-5:00pm. Please call us toll free at 800-788-8287 for all your questions about your water and sewer bill.Back to Top