Managers and Property Owner Resources

Welcome to the resource page for managers and property owners. We hope that you find this page helpful and would like feedback on how we may serve you better. Below are some commonly requested information but if you need further assistance, please contact us.

How do I get an online account for management?
Please observe that we have to create a username and password for you once your account is established in our system. Please contact us so we can set one up for you. If you are a current customer, it will only take a few moments to get your username and password.

What do I need to do for a new tenant or one that is moving out?
If you have a new tenant or one that is moving out, please fill out the Move In-Move Out form either online or fill out paper form and fax; online Move In-Move Out method is preferred:

  • Print and Fax the form to 810-233-3233
  • Online by logging into your account on Web Bill (see instructions below)

Web Bill Account Log In

Steps for processing an online Move In:
1. Log In to My Account
2. Click on Administration (drop down will appear)
3. Click on Move In Form
4. Fill out and submit

Steps for processing an online Move Out:
1. Log in to My Account
2. Click on Administration (drop down will appear)
3. Click on Residents
4. Type in Resident Account number, or Name, or Address that is to be moved out
5. Once you find the resident you are looking for, click on the Move Out button near the top left under ‘Print’ button.
6. Fill out and submit

Other information about Move In-Move Out of residents
*When you fill out a move in form, this will start the billing process for the resident
*When you fill out a move out form, this will stop charges based on the date provided
*Sending in a form will not initiate a service i.e. shut off water

How do I get a total final bill for a resident?
Make this request on your move out form. Be sure to provide final read if possible, then send to our office. When we process the move out we can accommodate the total final balance request.