Offers complete water and utility management from installation to collection of bills, thus, eliminating community water and utility responsibilities. By partnering with Universal Utilities for billing, collection, installations and service of your utilities, communities can reduce utility expenses and increase net operating income immediately; in addition to increasing property value.
Utility Billing Solutions
Universal Utilities provides a real-time billing solution for multi-housing, commercial or municipality requirements. Our complete internet program offers real time billing ledgers, up to date residential account information, and a multitude of management reports. Residents have the ability to access their account information on-line and make various types of payments, via the internet; in addition to mail, automated phone system, live operator, or in person.
Commitment to People
Partnering in water conservation with properties, Universal Utilities takes a proactive approach, educating tenants on water conservation tips, providing leak detection, and working with owners and managers in conservation strategies. Our team’s focus is providing accurate information to the tenants, owners, and managers. Tenants can access their own accounts on-line or by calling our toll free number 24/7. Customer service staff is available to assist you Monday through Thursday, 7:15am-5:15pm, EST. Managers and owners have a dedicated representative to call for immediate assistance during our normal business business hours.
Commitment to Quality
Universal Utilities values feedback from tenants and property management for continual quality improvement. Our commitment to excellence guides our staff in their efforts. Customer Care is an integral part of all operational functions. Our team belief is that everyone is responsible for exceptional results. Universal Utilities’ customer retention rate ranks us a leader in the industry.Our core principles propel us to stay ahead of the competition and meet the needs of our customers. As we move forward, Universal Utilities will evolve to meet your next generation of business challenges, while continually helping you to improve your bottom line and stay ahead of your competition.
Universal Utilities offers a wide variety of services. We can customize an individual plan for your property which may include some or all of our metering and billing services. Regardless of the size or structure of your organization, Universal Utilities empowers your select staff to receive the information that is pertinent to their position. This flexibility can accommodate your needs now, and for the future.