FAQs
Answers That Keep Things Simple.
Billing & Payment
How is my water meter read?
What payment options are available?
Why are the sewer charges on my water bill higher than the water charges?
What is the administration fee on my water bill for?
Why is my water bill higher than normal?
Why Am I being Charged A Refuse Charge and What Is This For?
How are my sewer charges calculated?
I was Out Of Town All Last Month. Why Is My Water Bill Almost The Same Amount?
I have more questions about my bill. Who can I call?
Installation Process
What information is needed prior to scheduling an installation?
What communication will the tenants receive prior to installation?
how long does it take to install each meter?
Common Customer Questions
Who is Universal Utilities?
How do I test my toilet for leaks?
Do I need to notify Universal Utilities when I move in or move out?
Can I read my own water submeter?
I have more questions about my bill. Who can I call?
